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Pet Sitting Services

​​FAQ - Frequently Asked Questions

How Does Your Pet's Nanny's Pet Sitting Service Work?
Your Pet's Nanny is owned and operated by Julie Garcia of Ventura, CA since 1996. I make house calls. I do not board at this time. In-your-home pet sitting is a great alternative for animals that can't be boarded and may alleviate your pet's separation anxiety. Plus, I'll send you text messages with pictures and/or videos to keep you updated while you're away, which may alleviate your separation anxiety. Pet sitting visits are available 7 days a week by appointment. Pet sitting services can be customized to meet your individual needs. Licensed and Insured.

What's Included in a Pet Sitting Visit?
Fresh food and water. TLC and human companionship. Cleanup and disposal of pet's waste. Bring in mail, newspaper, pizza flyers and gardening cards, packages off the porch. Water plants. Adjust lighting and window treatments. Up to one hour of time spent per visit. Pet sitting services can be customized to meet you and your pets' individual needs. (Dog walking is not included in our pet sitting services.)

How can I meet you before we leave?

Due to the Covid19 requirements for social distancing, I can no longer offer free meet and greets.

  • I offer free phone interviews though. Give me a call at 805-479-7487. Ask me questions. Let's chat and get acquainted and make sure it's the right fit before we schedule an in-person meeting.
  • If it is a good fit and you'd like to hire me (thank you!) there is a $25 charge for the initial meeting to go over pet sitting instructions.
  • At the Meet and Greet we'll go over your pet's care and feeding instructions, the dates you'll be away, and confirm pet sitting services, the amount due, and fill out the Client Information Form.
  • Meet and greets are usually available Monday-Friday 10 AM to 4 PM.
  • I'm usually pet sitting and feeding animals on the weekends, Fridays, Saturdays, and Sundays and I'm the busiest on 3-day weekends and legal holidays. Unless other arrangements are available I reserve the right to keep those time slots available for pet sitting visits in order to feed the animals under my care. 

What are your business hours?

  • Pet sitting visits are available 7 days a week and usually provided around breakfast and dinner times. Midday pet sitting visits are also available.
  • Open for phone calls, texts, and emails Monday thorough Saturdays 8 AM to 5 PM.
  • Voice mail is available 24 hours a day. CLICK HERE TO CONTACT US
  • If you've reached out on Sunday or a legal holiday I'll get back to you the next business day.
  • If it's an emergency and you've my reached voice mail, let me know the situation and I'll do my best to get back to you A.S.A.P.

How much does it cost?

  • $30 per visit (up to one hour of time allotted per visit)
  • $5 for each additional 15 minutes requested beyond the allotted time frame for each pet sitting visit

What Additional Charges May Apply?

  • +$10 on holidays (New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Day)
  • +$10 minimum per visit when services are requested outside of the usual service area
  • +$25 if errand services are needed (for example: pick up more food or medications)
  • +$30 for pet transportation (for example: round trip to and from the veterinarian)

Payment Policies:

  • I accept cash, checks, and VenMo. US currency only.
  • A $30 nonrefundable deposit is requested to guarantee your reservation at the meet and greet and for future requests for service. The deposit is deducted from the pet sitting assignment's total amount due.

Where Do I Mail the Deposit?

  • The mailing address is my home so it is not published online. It can be included with your confirmation.​

How to Pay by Check:

  • Mail or VenMo the deposit to guarantee your reservation and hold the time for you.
  • Leave a check with the balance due to be found on the first pet sitting visit.
  • Please make all checks payable to Julie Garcia

How to Pay by Cash:

  • Mail or VenMo the deposit to guarantee your reservation to hold the time frame to feed your pets.
  • Leave the balance due, in cash, in an envelope to be found on the first date of service.

Do You Accept Credit Cards?

  • No. VenMo is the only electronic payment option.

How Do I Know How Much to Pay?

  • Once we have established that pet sitting services are available you will receive an email or text with the dates of service, the amount due, and where you can send the deposit.
  • Please reply to that email or text to confirm the information I have is correct or if there are any changes or corrections to be made.

Cancellation Policy:

  • You can cancel at anytime before pet sitting services begin and you will not be billed for the balance due of that pet sitting assignment.
  • No refunds once services have begun, even if you return early.
  • Unused pet sitting visits can be credited toward future services up to 3 months or 90 days from the date of cancellation (unless other arrangements have been made in writing).

Pet Emergencies:
Your pet's health and well-being are paramount. But what if your pet needs to see a veterinarian while you're away? Here are a few helpful tips to make sure your pets have access to medical care.

  1. Contact your primary veterinary office before you leave and ask what their policies are if your pet sitter needs to bring your pet in for medical care while you're away.
  2. Fill out any of their in-house forms before you leave.
  3. Make an alternative veterinary option available if your primary veterinary office cannot accept your pet in an emergency.
  4. Provide a method of payment. You choose what works for you.
  • Credit card #, expiration date, and security code, or
  • Write a check. Leave "Pay to the Order of" blank in case the check is used at an alternate vet hospital, date and sign and write "Do not exceed $XXX.xx amount" in the memo section. (The amount to spend is up to the pet owner.
  • Or make payment arrangements directly with your vet's office.

NOTICE: Veterinary services are a separate contract between you and the veterinarian's office. We cannot be financially responsible for your pet's medical expenses.

Veterinary Authorization Form:

**** Contact your vet's office personally.​ There is no guarantee a veterinarian's office will accept an authorization form from us.****

Pet Medication and Supplements, Existing Illness/Injury/Disease:
If your pet requires medication to control a medical condition, acute or chronic, it is the pet Owner's responsibility to make sure the pet's medication is properly dosed and laid out.

  • Write clear instructions on how to medicate your animal(s) and leave the contact info of the veterinarian that prescribed them next to the medication(s).
  • Make sure the pill bottles are clearly labeled.
  • Precut any pills
  • Put them 7-day-a-week pill divider, or another organized method that is easy to follow
  • If it's a liquid medication mark the correct dosage level with a black sharpie or blue painter's tape (not clear "scotch tape").
  • If it's a powder leave a measuring spoon or cup, or pre-measure the dosage like you would a liquid or pill.

NOTICE: YPN and/or Julie Garcia is not responsible for preexisting health conditions of your pet, incorrect dosages, and we cannot be held liable for a decline in your pet's health if we cannot medicate your pet(s) if it is aggressive or combative, scratches, bites, or if runs away and hides, making it impossible to reach it in order to give it its medications. If your pet is skittish and apprehensive please consider quarantining the pet so it can't get away and can be medicated easier.

Entry To Your Home:

  • Please provide a lock box with your key inside it for us to access while we are pet sitting.

I no longer retain keys.

Home Alarm Systems:

  • If you have an alarm system, inform your security provider that someone will be entering the home while you're away, and give clear instructions on how to disarm and rearm the system. Create a separate security code, something easy to remember. For security reasons, this special code can discussed when we meet or talk over the phone. This way, you can turn it off when not in use and can keep your personal alarm code private. YPN and/or Julie Garcia is not responsible for false alarms sent to your security provider.

Your Home's Security:

  • YPN and/or Julie Garcia is not a security provider and cannot be responsible for what may happen when I am not in your home, or when you allow others to enter your home while you are away. The security of your home is important. You are encouraged to have different service providers enter your home at separate times. This way, you can better monitor the people who are in your home while you are away. Make sure that the house is locked and secure as you leave. Check that the windows and doors are shut and locked. If you choose to leave windows open YPN and/or Julie Garcia cannot be responsible for damages that may be caused by inclement weather, theft, or burglary. It is in your best interest to place important papers or items of value in a locked room, a fireproof safe, or a locked box, off premises or in any other safe place that suits your needs.  Use any security measures you deem necessary. Your privacy is important. Your personal information is never sold or shared with a third party. It is for in-house use only in order to better serve you.

Household Emergencies:

  • What happens if the water heater springs a leak, or the refrigerator breaks down and floods the kitchen, or the windstorm knocks down your fence? These are things that have happened while we were pet sitting. Whom do you want to take care of any household emergencies? Consider leaving the contact info of a trusted handyman or management company to contact in case something happens to your home while you're away.

Are You Licensed and Insured?