Pet Sitting Services

Your Pet's Nanny, Inc.'s Pet Sitting Services Banner

FAQ - Frequently Asked Questions

This page answers the most Frequently Asked Questions about our pet sitting business. If you have any questions that are not mentioned below feel free to Contact Us for more information.


How Does Your Pet's Nanny's Pet Sitting Service Work?
We make house calls so your pets can stay in their own homes where they feel safe and secure. We do not board pets in our homes or in a boarding facility. Services are customized to meet you and your pet's individual needs.


How Much Does It Cost?

  • $25 per visit for cats (1-4)
  • $30 per visit for small dogs (1-4)
  • Up to 30 minutes per visit
  • +$1 per visit when paid electronically
  • Additional charges may apply
  • Rates may change at anytime with or without notice


Payment Policies:

  • We accept cash, checks, and credit cards, US currency only.
  • A $25 nonrefundable deposit is requested to hold your dates on our calendar and guarantee your reservation.
  • Reservations can be secured with a credit card or check upon receipt of invoice.


How to Pay by Credit Card:

  • Invoices will be texted from Pocket Suite, our credit card billing app, 650 . 488 . 6951
  • Or, emailed from postmaster@app.pocketsuite.io. Check your spam folder. Not responsible for misdirected emails.


How to Pay by Check:

  • Pay the nonrefundable deposit to guarantee your reservation.
  • Leave a check with the balance due for us to find upon arrival of the first pet sitting visit.


How to Pay by Cash:

  • Pay the nonrefundable deposit to guarantee your reservation.
  • Leave the balance due, in cash, in an envelope to find us to find on the first date of service.


Cancellations and Refunds - When Paid with Credit Card:

  • If return early and have prepaid via credit card you can request a refund back to your credit card for any unused visits, less the nonrefundable deposit, if paid.​


Cancellations and Refunds - When Paid by Cash or Check:

  • No refunds once services have begun, even if you return early, when you’ve prepaid by check or cash.
  • Any unused visits can be credited toward future services up to 90 days from the date of cancellation.
  • If you can't use your credit on account a credit, if any, can be gifted to a nearby friend or neighbor in Ventura (93001, 93003, 93004 zip codes).


Pet Emergencies:
Your pet's health and well-being are paramount. But what if your pet needs to see a veterinarian while you're away? Here are a few helpful tips to make sure your pets have access to medical care.


  1. ​Contact your primary veterinary office before you leave and ask what their policies are if your pet-sitter needs to bring your pet to them in case of an emergency.
  2. Fill out any of their in-house forms before you leave.
  3. Make an alternative veterinary option available if your primary veterinary office cannot accept your pet in an emergency.
  4. Provide a method of payment. You choose what works for you.
  • Credit card #, expiration date, and security code, or
  • Write a check. Leave "Pay to the Order of" blank in case the check is used at an alternate vet hospital, date and sign and write "Do not exceed $XXX.xx amount" in the memo section. (The amount to spend is up to the pet owner.
  • Or make payment arrangements directly with your vet's office.


NOTICE: Veterinary services are a separate contract between you and the veterinarian's office. We cannot be financially responsible for your pet's medical expenses.


Veterinary Authorization Form:
Click here to download a free Pet Care Emergency Authorization Form made available by AAHC.org.

  • Download and print the form. Fill it out according to your wishes, sign, and date it.
  • Put the signed authorization form and method of payment in a sealed envelope.
  • Write "Pet 911" in big bold letters and leave it in an obvious place to find in case of an emergency.

**** We cannot guarantee a veterinarian's office will accept an authorization form from us. ​It's better if you contact your vet's office personally. YPN is not responsible for the aach.org website and/or their form content.****​

Pet Medication and Supplements, Existing Illness/Injury/Disease:
If your pet requires medication to control a medical condition, acute or chronic, it is the pet Owner's responsibility to make sure the pet's medication is properly dosed and laid out.


  • Write clear instructions on how to medicate your animal(s) and leave the contact info of the veterinarian that prescribed them next to the medication(s).
  • Make sure the pill bottles are clearly labeled.
  • Precut any pills and put them into a 7-day-a-week pill divider, or in another type of container like an empty egg carton or muffin tin, or whatever suits you, just make sure the Rx is divided up into the necessary dosages.
  • If it's a liquid medication, pre-fill the syringe with the correct dose. Don't have enough syringes for the duration of your trip? Be sure to properly mark the dosage level with a black sharpie or blue painter's tape (not clear "scotch tape").
  • If it's a powder leave a measuring spoon or cup, or pre-measure the dosage like you would a liquid or pill.


NOTICE: YPN is not responsible for preexisting health conditions of your pet, incorrect dosages, and we cannot be held liable for a decline in your pet's health if we cannot medicate your pet(s) if it is aggressive or combative, scratches, bites, or if runs away and hides from us, making it impossible to reach it in order to give it its medications. If your pet is skittish and apprehensive please consider quarantining the pet so it can't get away and can be medicated easier.

Entry To Your Home:

  • It is best if you provide a lock box with your key inside it for us to access while we are pet sitting. We even prefer a special code whenever possible. This way you can change it to something else when we are not actively pet sitting. We can discuss this special code when going over the instructions on how to enter your home.
  • If you don't have a lock box, please show us where we can find a hide-a-key.
  • If you don't have a lock box, or hide-a-key you can give us a key at the meet and greet

Note: We prefer 2 sets of keys whenever possible. It's good to have a spare and back up plan.

Home Alarm Systems:

  • If you have an alarm system, inform your security provider that someone will be entering the home while you're away, and give clear instructions on how to disarm and rearm the system. Create a separate security code, something easy to remember. For security reasons, this special code can discussed when we meet or talk over the phone. This way, you can turn it off when not in use and can keep your personal alarm code private. YPN is not responsible for false alarms sent to your security provider.


Your Home's Security:

  • Your privacy is important. Your personal information is never sold or shared with a third party. It is for in-house use only in order to better serve you. YPN is not a security provider and cannot be responsible for what may happen when we are not in your home, or when you allow others to enter your home while you are away. You are encouraged to have different service providers enter your home at separate times. This way, you can better monitor the people who are in your home while you are away. It is in your best interest to place important papers or items of value in a locked room, a fireproof safe, or a locked box, off premises or in any other safe place that suits your needs. Use any security measures you deem necessary. You must make sure that the house is locked and secure as you leave. Check that the windows and doors are shut and locked. If you want to leave certain windows open or doors unlocked, put it in writing. One reason is for insurance purposes, and the other is a reminder not to lock it. We have pet sitting insurance though NAPPS and the Business Insurer's of the Carolina


Household Emergencies:

  • What happens if the water heater springs a leak, or the refrigerator breaks down and floods the kitchen, or the windstorm knocks down your fence? These are things that have happened while we were pet sitting. Whom do you want to take care of any household emergencies? Consider leaving the contact info of a trusted handyman or management company to contact in case something happens to your home while you're away.