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​​FAQ - Frequently Asked Questions

Pet Sitting Services

How Does Your Pet's Nanny's Pet Sitting Service Work?
We make house calls. Pet sitting services are available 7 days a week by appointment.  In-your-home pet sitting is a great alternative for animals that can't be boarded and may alleviate your pet's separation anxiety. Plus, we'll send you text messages with pictures and/or videos to keep you updated while you're away, which may alleviate your separation anxiety. Let us know how we can customize our pet sitting services to meet your needs.

What's Included in a Pet Sitting Visit?
Fresh food and water. TLC and human companionship. Cleanup and disposal of pet's waste. Bring in mail, newspaper, pizza flyers and gardening cards, packages off the porch. Water plants. Adjust lighting and window treatments. Up to 45 minutes per visit. Pet sitting services can be customized to meet you and your pets' individual needs. (Due to a knee injury dog walking is not included in our pet sitting visits.)

Schedule a Free* Meet and Greet:

A meet and greet is a great way to get acquainted and make sure pet sitting is the right fit for everyone. It gives us the opportunity to go over the dates you'll be away and the pet sitting services  and care instructions you'll.

*Free meet and greets are available Monday-Friday 10 AM to 3 PM. Our services are mostly provided during dinner and breakfast times 7-days a week. We are busier on Fridays, Saturdays, and Sundays and the busiest on legal holidays. If you'd like a meet and greet in the morning, evening, Saturday and Sunday the regular rate of $25 will be requested. (Why? Most pets need to be fed in the mornings and evenings and we reserve that time to work and feed the animals under our care.) 

How Much Does It Cost?

  • $25 per visit in Zip Codes 93001, 93003, and 93004.
  • Rates may change at anytime with or without notice.

What Additional Charges May Apply?

  • +$5 on legal holidays (New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Day)
  • +$5 for each additional 15 minutes if more time is requested per pet sitting visit
  • +$15 for each additional hour if more time is requested per pet sitting visit
  • +$15 if errand services are needed (for example: pick up more food or medications)
  • +$25 for pet transportation (for example: round trip to and from the veterinarian)

Payment Policies:

  • We accept cash and checks. US currency only.
  • A $25 nonrefundable deposit is requested to guarantee your reservation.

Where Do I Mail the Deposit?

  • The mailing address is our home so it is not published online. It will be included with your confirmation.​

How to Pay by Check:

  • Mail the deposit to guarantee your reservation and hold the time frame to feed your pets.
  • Leave a check with the balance due to be found on the first pet sitting visit. 
  • OK to postdate the check to the last date pet sitting service conclude
  • Make checks payable to Julie Garcia

How to Pay by Cash:

  • Mail the deposit to guarantee your reservation to hold the time frame to feed your pets.
  • Leave the balance due, in cash, in an envelope to be found on the first date of service.

Do You Accept Credit Cards or PayPal?

  • No. We currently do not accept credit cards and/or electronic payments at this time.

How Do I Know How Much to Pay?

  • Once we have established communication either via phone or email and pet sitting services have been confirmed for availability, you will receive an email or text with the dates of service, the amount due, and the address where you can mail the deposit.
  • Please reply to that email to confirm the information we have is correct.

Cancellations Policy:

  • You can cancel at anytime and you will not be billed for the balance due when services are canceled before pet sitting services begin.
  • Sorry, no refunds once services have begun, even if you return early.
  • Any unused visits can be credited toward future services up to 90 days from the date of cancellation, unless other arrangements have been made in writing.
  • If you can't use your credit on account a credit, if any, can be gifted to a nearby friend or neighbor in Ventura (93001, 93003, 93004 zip codes).

Pet Emergencies:
Your pet's health and well-being are paramount. But what if your pet needs to see a veterinarian while you're away? Here are a few helpful tips to make sure your pets have access to medical care.

  1. Contact your primary veterinary office before you leave and ask what their policies are if your pet sitter needs to bring your pet in for medical care while you're away.
  2. Fill out any of their in-house forms before you leave.
  3. Make an alternative veterinary option available if your primary veterinary office cannot accept your pet in an emergency.
  4. Provide a method of payment. You choose what works for you.
  • Credit card #, expiration date, and security code, or
  • Write a check. Leave "Pay to the Order of" blank in case the check is used at an alternate vet hospital, date and sign and write "Do not exceed $XXX.xx amount" in the memo section. (The amount to spend is up to the pet owner.
  • Or make payment arrangements directly with your vet's office.

NOTICE: Veterinary services are a separate contract between you and the veterinarian's office. We cannot be financially responsible for your pet's medical expenses.

Veterinary Authorization Form:

**** ​It's better if you contact your vet's office personally.​ There is no guarantee a veterinarian's office will accept an authorization form from us.  YPN is not responsible for the website and/or their form's content.****​
Click here to download a free Pet Care Emergency Authorization Form made available by

  • Download and print the form. Fill it out according to your wishes, sign, and date it.
  • Put the signed authorization form and method of payment in a sealed envelope.
  • Write "Pet 911" in big bold letters and leave it in an obvious place to find in case of an emergency.

Pet Medication and Supplements, Existing Illness/Injury/Disease:
If your pet requires medication to control a medical condition, acute or chronic, it is the pet Owner's responsibility to make sure the pet's medication is properly dosed and laid out.

  • Write clear instructions on how to medicate your animal(s) and leave the contact info of the veterinarian that prescribed them next to the medication(s).
  • Make sure the pill bottles are clearly labeled.
  • Precut any pills
  • Put them 7-day-a-week pill divider, or another organized method that is easy to follow
  • If it's a liquid medication mark the correct dosage level with a black sharpie or blue painter's tape (not clear "scotch tape").
  • If it's a powder leave a measuring spoon or cup, or pre-measure the dosage like you would a liquid or pill.

NOTICE: YPN is not responsible for preexisting health conditions of your pet, incorrect dosages, and we cannot be held liable for a decline in your pet's health if we cannot medicate your pet(s) if it is aggressive or combative, scratches, bites, or if runs away and hides from us, making it impossible to reach it in order to give it its medications. If your pet is skittish and apprehensive please consider quarantining the pet so it can't get away and can be medicated easier.

Entry To Your Home:

  • Please provide a lock box with your key inside it for us to access while we are pet sitting.

We no longer retain keys

Home Alarm Systems:

  • If you have an alarm system, inform your security provider that someone will be entering the home while you're away, and give clear instructions on how to disarm and rearm the system. Create a separate security code, something easy to remember. For security reasons, this special code can discussed when we meet or talk over the phone. This way, you can turn it off when not in use and can keep your personal alarm code private. YPN is not responsible for false alarms sent to your security provider.

Your Home's Security:

  • YPN is not a security provider and cannot be responsible for what may happen when we are not in your home, or when you allow others to enter your home while you are away. The security of your home is important. You are encouraged to have different service providers enter your home at separate times. This way, you can better monitor the people who are in your home while you are away. Make sure that the house is locked and secure as you leave. Check that the windows and doors are shut and locked. If you choose to leave windows open we cannot be responsible for damages that may be caused by inclement weather, theft, or burglary. It is in your best interest to place important papers or items of value in a locked room, a fireproof safe, or a locked box, off premises or in any other safe place that suits your needs.  Use any security measures you deem necessary. Your privacy is important. Your personal information is never sold or shared with a third party. It is for in-house use only in order to better serve you.

Household Emergencies:

  • What happens if the water heater springs a leak, or the refrigerator breaks down and floods the kitchen, or the windstorm knocks down your fence? These are things that have happened while we were pet sitting. Whom do you want to take care of any household emergencies? Consider leaving the contact info of a trusted handyman or management company to contact in case something happens to your home while you're away.

Are You Licensed and Insured?