How Your Pet's Nanny's pet sitting services works:

We make house calls so your pets can stay in their own homes where they feel safe and secure. We do not board animals in our homes or in a boarding facility. In-your-home pet sitting services are a great alternative for independent pets. Visit the Services Page for information about our services and rates. Below are the payment and cancellation policies, hours of operations, key exchange info, pet emergencies, terms of service, and other important information and answers many frequently asked questions. If you have any questions that are not addressed below feel free to inquire by calling or sending an email.


Pet Sitting Hours of Operation:
Pet-sitting services are usually performed between 8 AM and 7 PM, 7 days a week, by appointment. Last appointment is available at 6 PM or 6:30 PM so we can be home by 7 PM.

Business Hours:

We might pet sit 7 days a week but we answer the phone and respond to texts and emails during regular business hours. 

  • Monday-Saturday 9 AM to 6PM.
  • Please resist the urge to text in the middle of the night or the wee early hours of the morning. "Zzzzz." Thank you!
  • If you've reached out on a Sunday or holiday, we'll get back to you on the next business day.
  • If you are an existing client with an emergency and/or we are currently working together, be sure to leave a detailed voice message with your call-back number and we'll get back to you ASAP, no matter what day it is.

Our Contact Info:

  • Phone: 805 . 479 . 7487
  • Email: info@yourpetsnanny.com
  • NAPPS Pet Sitting Insurance: 800 . 962 . 4611
  • Business License City of Ventura: 805 . 658 . 4715


TOS - Terms Of Service:
Your Pet's Nanny, Inc. is also referred to as: "Your Pet's Nanny", "YPN", "Us", "Our", or "We." The Client is also referred to as: "Client" "You", "Your", "Pet Owner", "Owner", or "He", or "She."


  • We agree to come to your home when hired by you, the Client, and will provide good, quality pet care for your pets as requested by the Client as presented on the Services Page of our website.
  • We reserve the right cluster our appointments geographically and arrive either one hour before or after the scheduled appointment. We reserve the right to decline service requests. We no longer offer dog walking services.
  • Pet sitting services include: Time and human companionship with your animal(s). Fresh food and water, cleanup and disposal of pet waste,* and home and garden care if requested. Visit the Services Page for more information.


*Pet waste cleanup means scooping the cat's litter box and/or yard with owner provided cat scoop and/or pooper scooper, pet waste disposal bags or container. Litter tracking can be swept when you provide a tall broom and dustpan  (up to a 6 foot radius from the litter box). Pet waste cleanup does not included washing/scrubbing/sanitizing cat boxes-litter scoop-or pooper scooper, vacuuming or mopping floors, or cleaning carpeting and/or rugs. However, we will do our best to spot clean or pretreat any soiled areas if you provide the necessary supplies required.


  • The Client will fill out our secure Reservation Form when making the initial request for pet sitting services. It is our contract and gives permission to enter your home and property to care for your pets while you're away. You will be requested to update this form for future reservation requests. It is our contract and gives permission to enter your home and care for your animals.
  • Pet owner will provide the pet's food, water, and supplies,**  and make medical care available for your animals in case of a medical emergency. More information about Pet Emergencies and medications are posted down below.
  • The Client will also make sure there is access to soap, warm/hot water to wash our hands, and a sponge to wash pet bowls and/or utensils. Please make sure there are some paper towels on the roll to dry our hands. (It's more sanitary to dry our hands on paper towels.)


**Pet supplies may include but are not limited to: Leash, pet collar, ID tags, pet carrier, pet food, water, pet's bowls and/or dishes, utensils, can opener, feeding instructions, pet medications and/or supplements, veterinary contact information, toys, brushes, pee pads, cat litter, pet waste removal tools and disposal bags, pet safe cleaners, rag towels for cleanup, paper towels, microchip and microchip company contact info, and any other information we need to give your pets the best care we can.

Payment Policies:
We accept cash, checks, and credit cards. A nonrefundable deposit is requested to hold your dates. Without a deposit we cannot guarantee to hold your dates and they may be made available to the next inquiry. The deposit and/or payment is usually collected in person at the initial meet and greet, and then online or by mail thereafter. Any remaining balance is due upon completion and/or the last date service. We are not a net 30 business. 

Deposit:

  • A $25 nonrefundable deposit is requested to hold your dates of service and secure your reservation (or 50% on legal holidays).


How to Pay by Credit Card:

  • Invoices will be texted or emailed from postmaster@app.pocketsuite.io. There is a convenience fee of .03 cents per every $1 charged to pay electronically. This fee varies depending upon the amount processed electronically. This fee is waived when you pay by cash or check.


How to Pay by Check:

  • Mail the nonrefundable deposit when you make your reservation to hold your dates. Leave a check with the balance due on the 1st visit. The mailing address is not posted online and will only be provided when payment is requested.


How to Pay by Cash:

  • Mail the nonrefundable deposit when you make your reservation, or pay it electronically to hold your dates. Leave the balance due, in cash, in an envelope to find on the 1st visit.


Legal Holidays:
*Holidays: New Year's Day, Memorial Day, 4th of July, Thanksgiving Day, and Christmas Day.

Cancellation Policy:
A 24 hours or more cancellation notice is requested when cancelling services in order to receive a refund.


Refunds - When Paid with Credit Card:

  • If you need to cancel, or return early, and have prepaid via credit card, you can  request a refund back to your credit card for any unused visits, less the nonrefundable deposit.​


Refunds - When Paid by Cash or Check:

  • No refunds once services have started even if you return early when you’ve prepaid by check or cash. Any unused visits can be credited toward future services.  Credit on account, if any, will expire 6 months/182 days from cancellation date. A credit on your account, if any, can be gifted to a nearby friend or neighbor in Ventura (93001, 93003, 93004 zip codes).


Pet Emergencies:
Your pet's health and well-being are paramount. But what if your pet needs to see a veterinarian while you're away? If anything unusual arises, you will be contacted upon discovery and you can decide what to do. However, if you, or your emergency contact cannot be reached for any reason, we always err on the side of caution and will take your pet to the veterinarian if medical treatment is deemed necessary. Here are a few helpful tips to make sure your pets have access to medical care.

  1. Contact your primary veterinary office before you leave and ask what their policies are if your pet-sitter needs to bring your pet into their office for medical treatment. Fill out any of their in-house forms before you leave.

  2. Make an alternative veterinary option available if your primary veterinary office cannot accept your pet in an emergency. NOTE: If your pet has never been seen or treated by an emergency veterinarian it is very complicated to get your animal care. They usually don't accept your signed authorization. They expect the pet sitter to be personally responsible for the animal and do the intake as if it belonged to the pet sitter personally. We cannot accept this responsibility. Be sure you do your homework and research alternative services before you leave.

  3. Provide a method of payment. You choose what works for you.
  • Credit card #, expiration date, and security code, or
  • Write a check. Leave "Pay to the Order of" blank in case the check is used at an alternate vet hospital, date and sign and write "Do not exceed $XXX.xx amount" in the memo section. (The amount to spend is up to the pet owner.
  • Or make payment arrangements directly with your vet's office.


Veterinary Authorization Form:
NOTICE: We cannot guarantee a veterinarian's office will accept an authorization form form from us. Veterinary services are a separate contract between you and the veterinarian's office. We cannot pay for your animals care. A new, signed and dated authorization form is required for each pet sitting service agreement. It is important that you give written authorization in order to get your pets medical care in case of an emergency.

  • Click here to download a free Pet Care Emergency Authorization Form made available by AAHC.org.****
  • Download and print the form. Fill it out according to your wishes, sign, and date it.
  • Put the signed authorization form and method of payment in a sealed envelope. Write "Pet 911" in big bold letters and leave it in an obvious place to find in case of an emergency.

**** YPN is not responsible for the aach.org website and/or their form content https://www.aaha.org/protected_documents/pet_owner/petcareemgauthform.pdf.


Pet Medication and Supplements, Existing Illness/Injury/Disease:
If your pet requires medication to control a medical condition, acute or chronic, it is the pet Owner's responsibility to make sure the pet's medication is properly dosed and laid out. Write clear instructions on how to medicate your animal(s) and leave the contact info of the veterinarian that prescribed them next to the medication(s). Make sure the pill bottles are clearly labeled.

  • Precut any pills and put them into a 7-day-a-week pill divider, or in another type of container like a baggy or empty egg carton, or muffin tin.
  • If it's a liquid medication, pre-fill the syringe with the correct dose. Don't have enough syringes for the duration of your trip? Be sure to properly mark the dosage level with a black sharpie or blue painter's tape (not clear "scotch tape").
  • If it's a powder, pre-measure the dosage as needed like you would a liquid or pill.

NOTICE: YPN is not responsible for preexisting health conditions of your pet, incorrect dosages, and we cannot be held liable for a decline in your pet's health if we cannot medicate your pet(s) if it is aggressive or combative, scratches, bites, or if runs away and hides from us making it impossible to reach it in order to give it its medications. If your pet is skittish and apprehensive please consider quarantining the pet so it can't get away and can be medicated easier.

Key Pickup Policy:
Two sets of keys are requested whenever possible. Whether it's a hide-a-key, or perhaps a neighbor or your emergency contact might have a spare key, it's always a good idea to be prepared and have a backup plan. There is no charge to pick up the key on the first meet and greet. Otherwise there is a $10 (ten-dollar) minimum charge to cover the costs for time and travel to come back to get it.

Home Alarm Systems:
If you have an alarm system, inform your security provider that someone will be entering the home while you're away, and give clear instructions on how to disarm and rearm the system. Create a separate security code, something easy to remember. For security reasons, this special code can discussed when we meet or talk over the phone. This way, you can turn it off when not in use and can keep your personal alarm code private. YPN is not responsible for false alarms sent to your security provider.

Your Home's Security:
YPN is not a security provider and cannot be responsible for what may happen when we are not in your home, or when you allow others to enter your home while you are away. You are encouraged to have different service providers enter your home at separate times. This way, you can better monitor the people who are in your home while you are away. It is in your best interest to place important papers or items of value in a locked room, a fireproof safe, or a locked box, off premises or in any other safe place that suits your needs. Use any security measures you deem necessary. You must make sure that the house is locked and secure as you leave. Check that the windows and doors are shut and locked. If you want to leave certain windows open or doors unlocked, put it in writing. One reason is for insurance purposes, and the other is a reminder not to lock it. Your privacy is important. Your personal information is never sold or shared with a third party. It is for in-house use only in order to better serve you.

Household Emergencies:
What happens if the water heater springs a leak, or the refrigerator breaks down and floods the kitchen, or the windstorm knocks down your fence? These are things that have happened while we were pet sitting. Whom do you want to take care of any household emergencies? Consider leaving the contact info of a trusted handyman or management company to contact in case something happens to your home while you're away.


Returned check or electronic payment fee:
A returned payment fee up to $35 (thirty-five dollars) may be charged if any check, other instrument, or electronic payment authorization you provide us is not honored on first presentment. Any payment received after the specified due date shall start to accrue interest at the rate of 1.5% per month and an additional $15 (fifteen dollars) will be added to any invoice 30 days past due. In addition, you will be liable to Your Pet's Nanny, Inc. for all costs of collection on unpaid invoices, including attorney's fees.

And speaking of attorneys, here's a note from ours:
Disclaimer: YOUR PET'S NANNY SERVICES, INCLUDING PET SITTING AND RELATED SERVICES, ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF OUR SERVICES UNLESS OTHERWISE SPECIFIED IN WRITING. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, YOUR PET'S NANNY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY OF OUR SERVICES, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, EXCEPT FOR SUCH LOSSES INCURRED BY YOU DIRECTLY ARISING FROM OUR SOLE GROSS NEGLIGENCE OR WILLFUL MISCONDUCT. IN ADDITION, AND WITHOUT LIMITING THE GENERALITY OF THE FOREGOING WAIVERS AND DISCLAIMERS, YOUR PET'S NANNY IS NOT LIABLE FOR ANY ACTIONS OR OMISSIONS OF THIRD PARTIES THAT MAY VISIT YOUR HOME WHILE YOU ARE AWAY, INCLUDING, WITHOUT LIMITATION, FRIENDS OR RELATIVES THAT MAY INJURE YOUR PETS OR PROPERTY. RATES, POLICIES. TERMS AND RATES ARE SUBJECT TO CHANGE AT ANY TIME.

Your Pet's Nanny's Super Service Award 2016 from Angie's List

Hi. I'm Julie Garcia, Ventura resident since 1966 and Your Pet's Nanny since 1996. Member of the National Association of Professional Pet Sitters. Pet CPR and first aid certified. Licensed and Insured. Pet parent to "LB" a 10 year old Lovebird and "Sydney" a 19 year old, blind kitty cat. Currently restoring a 1964 Airstream trailer. Thank you for letting me be Your Pet's Nanny >^..^<

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 README: About Us, FAQ, Payment & Cancellation Policies, Terms of Service etc.