How Your Pet's Nanny's pet sitting services works:
We make house calls so your pets can stay in their own homes where they feel safe and secure. We do not board animals in our homes or in a boarding facility. In-your-home pet sitting services are a great alternative for independent pets. Visit the Services Page for information about our services and rates. Below are the payment and cancellation policies, hours of operations, key exchange info, pet emergencies, terms of service, and other important information and answers many frequently asked questions. If you have any questions that are not addressed below feel free to inquire by calling or sending an email.
Pet Sitting Hours of Operation:
Pet-sitting services are usually performed between 8 AM and 7 PM, 7 days a week, by appointment. Last appointment is available at 6 PM or 6:30 PM so we can be home by 7 PM.
We might pet sit 7 days a week but we answer the phone and respond to texts and emails during regular business hours.
Our Contact Info:
TOS - Terms Of Service:
Your Pet's Nanny, Inc. is also referred to as: "Your Pet's Nanny", "YPN", "Us", "Our", or "We." The Client is also referred to as: "Client" "You", "Your", "Pet Owner", "Owner", or "He", or "She."
*Pet waste cleanup means scooping the cat's litter box and/or yard with owner provided cat scoop and/or pooper scooper, pet waste disposal bags or container. Litter tracking can be swept when you provide a tall broom and dustpan (up to a 6 foot radius from the litter box). Pet waste cleanup does not included washing/scrubbing/sanitizing cat boxes-litter scoop-or pooper scooper, vacuuming or mopping floors, or cleaning carpeting and/or rugs. However, we will do our best to spot clean or pretreat any soiled areas if you provide the necessary supplies required.
**Pet supplies may include but are not limited to: Leash, pet collar, ID tags, pet carrier, pet food, water, pet's bowls and/or dishes, utensils, can opener, feeding instructions, pet medications and/or supplements, veterinary contact information, toys, brushes, pee pads, cat litter, pet waste removal tools and disposal bags, pet safe cleaners, rag towels for cleanup, paper towels, microchip and microchip company contact info, and any other information we need to give your pets the best care we can.
We accept cash, checks, and credit cards. A nonrefundable deposit is requested to hold your dates. Without a deposit we cannot guarantee to hold your dates and they may be made available to the next inquiry. The deposit and/or payment is usually collected in person at the initial meet and greet, and then online or by mail thereafter. Any remaining balance is due upon completion and/or the last date service. We are not a net 30 business.
How to Pay by Credit Card:
How to Pay by Check:
How to Pay by Cash:
*Holidays: New Year's Day, Memorial Day, 4th of July, Thanksgiving Day, and Christmas Day.
A 24 hours or more cancellation notice is requested when cancelling services in order to receive a refund.
Refunds - When Paid with Credit Card:
Refunds - When Paid by Cash or Check:
Your pet's health and well-being are paramount. But what if your pet needs to see a veterinarian while you're away? If anything unusual arises, you will be contacted upon discovery and you can decide what to do. However, if you, or your emergency contact cannot be reached for any reason, we always err on the side of caution and will take your pet to the veterinarian if medical treatment is deemed necessary. Here are a few helpful tips to make sure your pets have access to medical care.
Veterinary Authorization Form:
NOTICE: We cannot guarantee a veterinarian's office will accept an authorization form form from us. Veterinary services are a separate contract between you and the veterinarian's office. We cannot pay for your animals care. A new, signed and dated authorization form is required for each pet sitting service agreement. It is important that you give written authorization in order to get your pets medical care in case of an emergency.
**** YPN is not responsible for the aach.org website and/or their form content https://www.aaha.org/protected_documents/pet_owner/petcareemgauthform.pdf.
Pet Medication and Supplements, Existing Illness/Injury/Disease:
If your pet requires medication to control a medical condition, acute or chronic, it is the pet Owner's responsibility to make sure the pet's medication is properly dosed and laid out. Write clear instructions on how to medicate your animal(s) and leave the contact info of the veterinarian that prescribed them next to the medication(s). Make sure the pill bottles are clearly labeled.
NOTICE: YPN is not responsible for preexisting health conditions of your pet, incorrect dosages, and we cannot be held liable for a decline in your pet's health if we cannot medicate your pet(s) if it is aggressive or combative, scratches, bites, or if runs away and hides from us making it impossible to reach it in order to give it its medications. If your pet is skittish and apprehensive please consider quarantining the pet so it can't get away and can be medicated easier.
Key Pickup Policy:
Two sets of keys are requested whenever possible. Whether it's a hide-a-key, or perhaps a neighbor or your emergency contact might have a spare key, it's always a good idea to be prepared and have a backup plan. There is no charge to pick up the key on the first meet and greet. Otherwise there is a $10 (ten-dollar) minimum charge to cover the costs for time and travel to come back to get it.
Home Alarm Systems:
If you have an alarm system, inform your security provider that someone will be entering the home while you're away, and give clear instructions on how to disarm and rearm the system. Create a separate security code, something easy to remember. For security reasons, this special code can discussed when we meet or talk over the phone. This way, you can turn it off when not in use and can keep your personal alarm code private. YPN is not responsible for false alarms sent to your security provider.
Your Home's Security:
YPN is not a security provider and cannot be responsible for what may happen when we are not in your home, or when you allow others to enter your home while you are away. You are encouraged to have different service providers enter your home at separate times. This way, you can better monitor the people who are in your home while you are away. It is in your best interest to place important papers or items of value in a locked room, a fireproof safe, or a locked box, off premises or in any other safe place that suits your needs. Use any security measures you deem necessary. You must make sure that the house is locked and secure as you leave. Check that the windows and doors are shut and locked. If you want to leave certain windows open or doors unlocked, put it in writing. One reason is for insurance purposes, and the other is a reminder not to lock it. Your privacy is important. Your personal information is never sold or shared with a third party. It is for in-house use only in order to better serve you.
What happens if the water heater springs a leak, or the refrigerator breaks down and floods the kitchen, or the windstorm knocks down your fence? These are things that have happened while we were pet sitting. Whom do you want to take care of any household emergencies? Consider leaving the contact info of a trusted handyman or management company to contact in case something happens to your home while you're away.
Returned check or electronic payment fee:
A returned payment fee up to $35 (thirty-five dollars) may be charged if any check, other instrument, or electronic payment authorization you provide us is not honored on first presentment. Any payment received after the specified due date shall start to accrue interest at the rate of 1.5% per month and an additional $15 (fifteen dollars) will be added to any invoice 30 days past due. In addition, you will be liable to Your Pet's Nanny, Inc. for all costs of collection on unpaid invoices, including attorney's fees.
And speaking of attorneys, here's a note from ours:
Disclaimer: YOUR PET'S NANNY SERVICES, INCLUDING PET SITTING AND RELATED SERVICES, ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF OUR SERVICES UNLESS OTHERWISE SPECIFIED IN WRITING. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, YOUR PET'S NANNY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY OF OUR SERVICES, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, EXCEPT FOR SUCH LOSSES INCURRED BY YOU DIRECTLY ARISING FROM OUR SOLE GROSS NEGLIGENCE OR WILLFUL MISCONDUCT. IN ADDITION, AND WITHOUT LIMITING THE GENERALITY OF THE FOREGOING WAIVERS AND DISCLAIMERS, YOUR PET'S NANNY IS NOT LIABLE FOR ANY ACTIONS OR OMISSIONS OF THIRD PARTIES THAT MAY VISIT YOUR HOME WHILE YOU ARE AWAY, INCLUDING, WITHOUT LIMITATION, FRIENDS OR RELATIVES THAT MAY INJURE YOUR PETS OR PROPERTY. RATES, POLICIES. TERMS AND RATES ARE SUBJECT TO CHANGE AT ANY TIME.
Hi. I'm Julie Garcia, Ventura resident since 1966 and Your Pet's Nanny since 1996. Member of the National Association of Professional Pet Sitters. Pet CPR and first aid certified. Licensed and Insured. Pet parent to "LB" a 10 year old Lovebird and "Sydney" a 19 year old, blind kitty cat. Currently restoring a 1964 Airstream trailer. Thank you for letting me be Your Pet's Nanny >^..^<
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