Pet Sitting Services

Terms of Service Agreement

Your Pet's Nanny, Inc.'s Pet Sitting Services Banner

Your Pet's Nanny, Inc. is also referred to as: "Your Pet's Nanny", "YPN", "Us", "Our", or "We." The Client is also referred to as: "Client" "You", "Your", "Owner" or "He", or "She."


We agree to come to your home when hired by you, the Client, and will provide good, quality pet care for your pets as requested by the Client as presented on the Services Page of our website: https://www.yourpetsnanny.com/services.html. 


Help Me Help You: 
NEW: Ask for the new Pet Sitting Checklist pdf. to print out and leave reminder notes next to your pet's sitting supplies. Please make sure to provide enough pet food to last while you're away and then add a couple of servings just in case you're delayed getting home. Provide the supplies your pet(s) need: Leash/carrier/pet food and water bowls/utensils/pet-safe cleaners/rag towels/cat litter and scoop/pooper scooper/waste bags, etc. and anything else you think they we will need. Also please make sure there is access to a full roll of paper towels, warm water and hand soap, and provide a tall broom and dustpan if you want litter tracking swept. If you want your trash cans taken out for collection, leave a note reminding what night to take them out and which color barrel gets collected.


Making a Reservation vs. Inquiring About Availability:

  • To make a reservation fill out the the Reservation Form. This is our contract and gives me permission to enter your home and/or property to care for your pet(s) as requested. Once your request has been received we will check for availability. You will receive separate correspondence from us confirming services and your invoice.
  • To inquire about availability without making a commitment and/or if we haven't worked together before don't fill out the form yet. Just call or email for more information before giving out your personal information.


Payment Policies: 

  •  A $25 (50% on legal holidays*) nonrefundable deposit (or amount in full if service requested is lower) is requested to hold your dates of service and secure your reservation. Any remaining balance due is due upon completion of services.

     Pay by Credit Card:

  • Invoices will be emailed from postmaster@app.pocketsuite.io or texted via the  business app. NOTICE: There is a 3% surcharge for credit card processing.

     Pay by Check:

  • Mail the nonrefundable deposit 5 days before the start date. Leave a check with the balance due for me to find on the 1st visit. The mailing address is my home address so it is not posted online.

     Pay by Cash:

  • The nonrefundable deposit should be paid either by check 5 days before the start date, or paid by credit card 3 days before the start date. Leave the balance due, in cash, in an envelope with my name on it, for me to find on the 1st visit.

Cancellation Policy:

A courtesy of 24 hours or more is requested when cancelling services before they begin.
     Refunds - When Paid with Credit Card:

  • If you need to cancel, or return early, and have prepaid via credit card, you can  request a refund back to your credit card for any unused visits, less the nonrefundable deposit.​

     Refunds - When Paid by Cash or Check:

  • No refunds if you return early when you’ve prepaid by check or cash. Any unused visits can be credited toward future services. Or, credit on your account, if any, can be gifted to a nearby friend or neighbor in Ventura (93001, 93003, 93004 zip codes). NOTICE: Credit on account, if any, will expire 6 months/182 days from the date of cancellation.


Pet Emergencies:
Your pet's health and well-being are paramount. But what if your pet needs to see a veterinarian while you're away? If anything unusual arises, you will be contacted upon discovery and you can decide what to do. However, if you, or your emergency contact cannot be reached for any reason, we always err on the side of caution and will take your pet to the veterinarian if medical treatment is deemed necessary. Here are a few helpful tips to make sure your pets have access to medical care.

  1. Contact your primary veterinary office and ask what their policies are if your pet-sitter needs to bring your pet into their office for medical treatment. Fill out any of their in-house forms before you leave.
  2. Make an alternative veterinary option available if your primary veterinary office cannot accept your pet in an emergency.
  3. Provide a method of payment:
  • Credit card #, expiration date, and security code, or
  • Write a check. Leave "Pay to the Order of" blank in case the check is used at an alternate vet hospital, date and sign and write "Do not exceed $X.xx amount" in the memo section. (The amount to spend is up to the pet owner.
  • Or make payment arrangements directly with your vet's office

NOTICE: Read next paragraph, Veterinary Authorization Form for more info how to protect your payment options.


Veterinary Authorization Form:

It is important that you give written authorization to take your pets and get them medical care in case of an emergency.

  • Click here to download a free Pet Care Emergency Authorization Form made available by AAHC.org. Download and print the form. Fill it out, date and sign it. YPN is not responsible for the aach.org website and/or form content.
  • Put the signed authorization form and method of payment in a sealed envelope. Write "Pet 911" in big bold letters and leave it in an obvious place to find in case of an emergency.

NOTICE: A new, signed / dated authorization form is required for each pet sitting service agreement. 

Pet Medication and Supplements, Existing Illness/Injury/Disease:
If your pet requires medication to control a medical condition, acute or chronic, it is the pet Owner's responsibility to make sure the pet's medication is properly dosed and laid out. Write clear instructions on how to medicate your animal(s) and leave the contact info of the veterinarian that prescribed them next to the medication(s). Make sure the pill bottles are clearly labeled.

  • Precut any pills and put them into a 7-day-a-week pill divider, or in another type of container like a baggy or empty egg carton, or muffin tin.
  • If it's a liquid medication, pre-fill the syringe with the correct dose. Don't have enough syringes for the duration of your trip? Be sure to properly mark the dosage level with a black sharpie or blue painter's tape (not clear "scotch tape").
  • If it's a powder, pre-measure the dosage as needed like you would a liquid or pill.

NOTICE: YPN is not responsible for preexisting health conditions of your pet, incorrect dosages, and we cannot be held liable for a decline in your pet's health if we cannot medicate your pet(s) if it is aggressive or combative, scratches, bites, or if runs away and hides from us making it impossible to reach it in order to give it its medications. If your pet is skittish and apprehensive please consider quarantining the pet so it can't get away and can be medicated easier.


Key Pickup Policy:
Two sets of keys are requested whenever possible. Whether it's a hide-a-key, or perhaps a neighbor or your emergency contact might have a spare key, it's always a good idea to be prepared and have a backup plan. There is no charge to pick up the key on the first meet and greet. Otherwise there is a $10 (ten-dollar) minimum charge to cover the costs for time and travel to come back to get it.


Home Alarm Systems
If you have an alarm system, inform your security provider that someone will be entering the home while you're away, and give clear instructions on how to disarm and rearm the system. Create a separate security code, something easy to remember. For security reasons, this special code can discussed when we meet or talk over the phone. This way, you can turn it off when not in use and can keep your personal alarm code private. YPN is not responsible for false alarms sent to your security provider.

Your Home's Security:
YPN is not a security provider and cannot be responsible for what may happen when we are not in your home, or when you allow others to enter your home while you are away. You are encouraged to have different service providers enter your home at separate times. This way, you can better monitor the people who are in your home while you are away. It is in your best interest to place important papers or items of value in a locked room, a fireproof safe, or a locked box, off premises or in any other safe place that suits your needs. Use any security measures you deem necessary. You must make sure that the house is locked and secure as you leave. Check that the windows and doors are shut and locked. If you want to leave certain windows open or doors unlocked, put it in writing. One reason is for insurance purposes, and the other is a reminder not to lock it. Your privacy is important. Your personal information is never sold or shared with a third party. It is for in-house use only in order to better serve you.


Household Emergencies:
What happens if the water heater springs a leak, or the refrigerator breaks down and floods the kitchen, or the windstorm knocks down your fence? These are things that have happened while we were pet sitting. Whom do you want to take care of any household emergencies? Consider leaving the contact info of a trusted handyman or management company to contact in case something happens to your home while you're away.


Legal Holidays:
*Holidays: New Year's Day, Memorial Day, 4th of July, Thanksgiving Day, and Christmas Day.


Our Hours of Operation:
Pet-sitting services are usually performed between 8 AM and 7 PM, 7 days a week, by appointment.

Contact Info:
• Email: info@yourpetsnanny.com
• Calls Only: 805 479 SITR (7487
• Website: https://www.yourpetsnanny.com/

Business Hours:
• Monday-Saturday 8 AM to 6PM. 
If you've reached out on a Sunday or holiday, we'll get back to you on the next business day. If you are an existing client with an emergency and/or we are currently working together, be sure to leave a detailed voice message with your call- back number and we'll get back to you ASAP, no matter what day it is.


Returned check or electronic payment fee:
A returned payment fee up to $35 (thirty-five dollars) may be charged if any check, other instrument, or electronic payment authorization you provide us is not honored on first presentment. Any payment received after the specified due date shall start to accrue interest at the rate of 1.5% per month and an additional $15 (fifteen dollars) will be added to any invoice 30 days past due. In addition, you will be liable to Your Pet's Nanny, Inc. for all costs of collection on unpaid invoices, including attorney's fees.



And speaking of attorneys, here's a note from our attorney: 
Disclaimer: YOUR PET'S NANNY SERVICES, INCLUDING PET SITTING AND RELATED SERVICES, ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF OUR SERVICES UNLESS OTHERWISE SPECIFIED IN WRITING. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, YOUR PET'S NANNY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY OF OUR SERVICES, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, EXCEPT FOR SUCH LOSSES INCURRED BY YOU DIRECTLY ARISING FROM OUR SOLE GROSS NEGLIGENCE OR WILLFUL MISCONDUCT. IN ADDITION, AND WITHOUT LIMITING THE GENERALITY OF THE FOREGOING WAIVERS AND DISCLAIMERS, YOUR PET'S NANNY IS NOT LIABLE FOR ANY ACTIONS OR OMISSIONS OF THIRD PARTIES THAT MAY VISIT YOUR HOME WHILE YOU ARE AWAY, INCLUDING, WITHOUT LIMITATION, FRIENDS OR RELATIVES THAT MAY INJURE YOUR PETS OR PROPERTY. RATES, POLICIES. TERMS AND RATES ARE SUBJECT TO CHANGE AT ANY TIME.


Your Pet's Nanny, Inc. Licensed. Bonded. Insured
• NAPPS Pet Sitting Insurance - 800-962-4611
• NAPPS Bond Policy - 800-962-4611 
• Business License City of Ventura - 805-658-4715